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Return & Cancellation

Our 1-Month Satisfaction Assurance ensures your happiness. If your order doesn't meet expectations, reach out within 30 days. For quality concerns, provide clear photos for prompt resolution.

Production and Shipping Assurance

Fulfillment time refers to the duration for order preparation before shipment. We commit to completing all orders and issuing a shipping tracking number within 10 business days from the order date. Just to let you know, fulfilment time excludes delivery duration.

Northwind Illustrations will provide tracking Number for all order


For PayPal transactions, refunded amounts will be reflected in your PayPal account within 24 business hours. Please keep in mind that the refunded sum must be transferred back to your bank from your PayPal account.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.